Huru Helpdesk
Joomla! 1.5 native helpdesk application with built-in knowledgebase. Inspired by open source Liberum ASP-based helpdesk (www.liberum.org).
Features:
* Integrated Knowledgebase - cases can be sent to the knowledgebase by setting a flag on the case
* Users can view progress on cases and submit additional information
* Built-in reporting shows time spent on problem categories, departments
* Login and authorization integrated with Joomla! users table
* Non-registered users can open support cases (optional)
* All case management and reporting is done via front-end, meaning support reps do not have to have back-end access
* Integrated with Joomla mail function for communication with reps and users
* Can assign default support rep to problem categories
Features:
* Integrated Knowledgebase - cases can be sent to the knowledgebase by setting a flag on the case
* Users can view progress on cases and submit additional information
* Built-in reporting shows time spent on problem categories, departments
* Login and authorization integrated with Joomla! users table
* Non-registered users can open support cases (optional)
* All case management and reporting is done via front-end, meaning support reps do not have to have back-end access
* Integrated with Joomla mail function for communication with reps and users
* Can assign default support rep to problem categories
Copyright by : Joomla Travel extensions
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